Troubleshooting

• Soda is coming out flat

  1. Double check to ensure there is 6 inches of ice on the cold plate. If there is insufficient ice, the soda will be flat.

  2. Double check your CO2 tanks. A full tank should read somewhere between 600-700 on the regulator, and 100-110 on PSI.

  3. IF YOUR CO2 TANK IS EMPTY:

     1. Locate the switch-over valve by following the line from the gauge.

     2. Switch the dial on the switch-over valve to set to the full tank.

     3. After switching to a new tank, you must run 5 pitchers of club soda through the system in order to charge it. This must be done every time you change the CO2 tank.

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• Syrup is not dispensing

  1. At the BIB rack, check to see if there is a syrup pump running. If there is a runaway pump, click HERE. Otherwise, continue to step 2.

  2. Check to see if the BIB is empty. If it is, replace it, and pour 2-3 pitchers of that flavor to flush the line with syrup.

  3. Check the syrup line from the BIB to ensure there are no restrictions.

  4. Follow the syrup line back to the syrup pump for that flavor and check that the CO2 line is correctly inserted into the pump, reconnecting it if necessary. Then pour 2-3 pitchers of that flavor.

  5. If the issue continues, disconnect that BIB, clean the BIB connector, and dry it off. Reconnect the BIB, ensuring that it is only hand tightened and is not cross-threaded. Pour 2-3 pitchers of that flavor.

  6. If the issue persists, try swapping the nozzle and diffuser from a flavor that you know works, and pour 2-3 pitchers of that flavor.

  7. If step 6 corrects the problem, you will have to clean the nozzle and diffuser of the flavor that did not work.

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• Carbonator is not working

  1. Check to ensure the carbonator is plugged into a working electrical outlet.

  2. If it is plugged in to a working outlet, gently bump or shake the unit in order to cause it to cycle.

  3. If it still does not work, call our service request line at (702) 546-6202.

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• Sound of air escaping 

  1. If you hear the sound of air when attempting to pour a drink, it is an electrical problem.

  2. Double check the electrical outlet by plugging in another appliance. If it does not work, it is a problem with the circuit breaker.

  3. If it is plugged in to a working outlet, and only air escapes when attempting to pour a drink, call our service request line at (702) 546-6202.

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• Audible noise from pump

  1. Double check that your bag-in-box is properly connected and not empty. Disconnect and reconnect the bag.

  2. If your pump continues to run, DISCONNECT IT IMMEDIATELY by removing the gas line. If the pump runs with the gas line connected, it will run UNTIL THE CO2 TANK IS EMPTY.

  3. Call our service request line at (702) 546-6202.

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• Preventative Maintenance

  1. Preventative maintenance is extremely important to ensure all parts continues to run properly, and prevent product waste. Download and review our preventative maintenance guide.